Last updated: May 2026
We want you to be completely satisfied with every product you purchase from w3domicile. If you are not happy, we will make it right. This policy explains exactly when and how you can get a refund.
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30-Day Money Back Guarantee
If you are not satisfied with your purchase for any reason, contact us within 30 days of your purchase date and we will issue a full refund — no questions asked.
1. What Is Eligible for a Refund
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Product not as describedIf the product significantly differs from what was described or shown on the product page.
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Technical issues we cannot resolveIf the product has a critical bug or compatibility issue that our support team is unable to fix within a reasonable time.
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Accidental duplicate purchaseIf you accidentally purchased the same product twice, we will refund the duplicate.
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Change of mind (within 30 days)If you simply change your mind within 30 days of purchase, we will still refund you — no questions asked.
2. What Is Not Eligible for a Refund
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Requests after 30 daysRefund requests submitted more than 30 days after the purchase date cannot be processed.
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Issues caused by third-party pluginsCompatibility issues caused by third-party plugins not listed as compatible with our products are not grounds for a refund.
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Free productsFree downloads are not eligible for refunds as no payment was made.
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Customisation workIf you have requested custom modifications to a theme or plugin, the customisation fee is non-refundable once work has begun.
3. How to Request a Refund
To request a refund, email us at [email protected] with the following:
1
Your order number or Instamojo payment ID
Your order number or Instamojo payment ID
2
The product name you purchased
The product name you purchased
3
The reason for your refund request
The reason for your refund request
4
Your bank account details for the refund transfer
Your bank account details for the refund transfer
We will respond within 24 hours and process your refund within 5–7 business days via bank transfer or Instamojo, depending on the original payment method.
4. Refund Processing Time
5. Contact Us
For any refund queries, contact us at:
w3domicile Support
Email: [email protected]
Response time: Within 24 hours, Monday to Saturday
Email: [email protected]
Response time: Within 24 hours, Monday to Saturday